Terms of Business

Last Updated: 17/11/2025

1. Introduction

These Terms of Business explain the services we provide and how we work with you.
Please read this document carefully. If you have any questions, feel free to contact us at any time.

You should read this document together with our Privacy Policy, which explains how we handle your personal data.

2. Who We Are

[Your Company Name] is an Appointed Representative of [Principal Firm Name], which is authorised and regulated by the Financial Conduct Authority (FCA) under registration number [FCA Number].

Registered Office (Principal Firm):
[Insert Registered Office Address]

Trading Address (Your Business):
[Insert Trading Address]

Being FCA-regulated means we follow strict rules to ensure the advice and services we provide are fair, transparent, and in your best interests.

3. Our Services

We are a mortgage intermediary, offering advice and recommendations based on a comprehensive panel of lenders.

Our services are available to UK residents with properties located in the UK.

As part of our service, we will:

Assess your needs, affordability, and goals

Explain each stage of the mortgage process

Recommend products that are suitable for your circumstances

Provide you with all required FCA documentation (such as an ESIS/illustration)

A full list of lenders we work with is available on request.

4. Our Fees

We may charge a broker fee for arranging your mortgage. The fee varies based on your circumstances and the product recommended.

The maximum fee we charge is £995

The exact fee will be confirmed before any application is submitted

Fees may be collected at offer stage or completion, as outlined in your Initial Disclosure Document (IDD)

Broker fees are non-refundable

If you withdraw your application after submission to a lender, the fee may still be payable

You may pay the fee:

From your own funds, or

Add it to your mortgage balance (interest will accrue over the term of the mortgage)

For remortgages, your conveyancer may release surplus funds on completion, including our fee — this must be paid to us within 1 business day.

Additional charges may apply if payments are not made within the required timeframe.
Please request our Tariff of Charges for more information.

The lender may also pay us a commission, which will be disclosed to you before completion.

You will always receive a Key Facts Illustration/ESIS when considering a specific mortgage.

5. Ongoing Monitoring Service

Once your mortgage completes, we will stay in contact and update you periodically about your mortgage deal, including when your current rate is due to end.

You will automatically receive this service unless you ask us to stop.
Certain data may be retained to meet FCA regulatory requirements.

6. Intermediary Service

We provide advised mortgage services — we do not offer execution-only services.

We will:

Assess your circumstances

Research suitable products

Make a recommendation based on your preferences and needs

It is essential that the information you provide is accurate and truthful.
We may ask for supporting documents as required by the lender.

If we recommend a Buy-to-Let mortgage, please note that not all Buy-to-Let products are regulated by the FCA.

7. Mortgage Application Process

We will keep you informed throughout the application process.

We may refuse to proceed with an application if:

Information provided is inaccurate, misleading, or incomplete

Available products are not suitable for your circumstances

There is evidence of repeated applications and withdrawals

You fail Know Your Customer (KYC) or Anti-Money Laundering (AML) checks

For purchases, you must provide details of your solicitor, estate agent, conveyancer, and evidence of deposit funds when requested.

8. Ancillary Products

We may also recommend:

Life insurance

Critical illness cover

Income protection

Accident, sickness and unemployment cover

Buildings and contents insurance

We will only recommend products that are suitable for your needs.

9. Collecting Your Data

To provide suitable advice and meet FCA obligations, we complete a fact find, which may include collecting:

Identification documents

Credit reports

Bank statements

Payslips, P60s

Tax overviews or full accounts

Proof of deposit

10. Data Protection

We store your data securely and process it in accordance with the UK GDPR and Data Protection Act.

Please refer to our Privacy Policy for full details of how we collect, process, store, and retain your personal information.

11. Financial Crime

We comply with:

Money Laundering Regulations

Proceeds of Crime Act

FCA rules and guidance

We have systems and controls in place to prevent and detect financial crime.

12. Complaints Process

We aim to provide excellent service. If something goes wrong, please tell us so we can put it right.

If your complaint relates to data processing, please see our Privacy Policy.

If a complaint cannot be resolved immediately, we will:

Acknowledge it in writing

Outline our understanding of the issue

Assign a complaint handler

Request any further information needed

If you are not satisfied with our final response, you can refer your complaint to the:

Financial Ombudsman Service (FOS)
Website: www.financial-ombudsman.org.uk
Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

You must refer the complaint within six months of our final response.

13. Intellectual Property

All content on our website, including text, images, branding, and materials, is protected by copyright and remains the property of [Company Name].
Content is provided for information purposes only and may not be copied or reproduced without permission.